Policies

A Step by Step Guide to Hiring Savor the Flavor Catering:

Minimums:

In general, a minimum of 20 guests or a $200 order is required. Of course there are exceptions to every rule. Contact us regarding your specialized needs.

Placing an Order:

To ensure premium quality and availability, we require 48 hours notice Monday – Friday to prepare your selection. For weekend events, notice is required no later than 5pm on the Tuesday prior to your order. Holiday events will require longer lead time.
We will attempt to accommodate changes and rush orders up to 2pm prior to the day of your event. Additional charges will apply for rush orders. Orders placed within less than 48 hours will be subject to product and STF’s availability.
A confirmation email detailing guest count, delivery times, location, billing information, contacts, and any special requests must be received 24 hours prior to your order.
We will be happy to customize any menu based on your needs and budget. As professionally trained Chefs, we can also accommodate any special dietary needs, allergies, etc. Customized menus will be priced accordingly.
Ingredients are subject to availability and may change without notice. We will notify you if any major changes need to be made.
Listed prices are subject to change due to market conditions.

Delivery:

Charges range from $35-$100 depending on event location and service needs

Payment:

We accept payment in the form of cash, checks, Visa, MasterCard or American Express. Payment is due upon delivery of goods and services unless other arrangements have been made prior to your event. You will receive a detailed price quote during the planning stages and an itemized invoice for your records. A credit card guarantee will be required for new clients. There is a $39 fee for any returned checks

Cancellations:

A full charge will be billed for cancellations made less than 24 hours prior to your order.

What You Get:

Amazingly, delicious food from Savor the Flavor Catering will be yours each and every time you order! Listed prices include all necessary upscale, acrylic plastic disposables. “Real” china and flatware options will be negotiated if you prefer them.
The scrumptious food can be beautifully displayed and set up on disposable platters for a simple drop-off or we can provide full service from our friendly and professional staff.
Service fees are not included in the menu price lists. Please feel free to email or call for a quote specific to your needs
As a full service Catering Company we can be as involved or as hands-off as you’d like. If you need rentals (tables, linens, chairs, etc.), florals, lighting, transportation or the like- we can help with any and all arrangements.

Terms & Conditions

In order to provide you and your guests a well planned and organized event, Savor the Flavor Catering (STF) has set forth the following policies.

1. Insurance and License

STF is fully licensed and insured for all off-premise catering events.
We are not licensed to sell beer, wine, or liquor. However, we can provide ABC certified bartenders and bar setups for your events.

2. Payment Policies

For all social events, a signed contract is needed to hold your event date and guarantee STF’s availability.
A $500.00 nonrefundable deposit is due with the signed contract. A larger deposit may be required for events when little is given.
For large events, (over 100 people), 50% of the total balance is due 30 days prior to your event.
Final payment is due 3 days prior to the event date.
Any overages, overtime, or extra expenses incurred during the course of the event will be billed to you post-event
For drop off events, payment is due upon receipt of goods.
Payments can be made by check or credit card. We accept Visa, MasterCard, or American Express. Please make checks payable to :
Savor the Flavor Catering, LLC.
Service fees will apply on returned checks & on multiple credit card transactions.

3. Gratuities & Taxes

15% or more gratuity on food and service is always appropriate, but never expected. The decision to tip staff members is at your sole discretion. While it is always appreciated, our staff is trained to go and above and beyond regardless of the potential incentive.
All applicable state and local taxes will be imposed and paid by the Client. Food, beverage, and staff charges are subject to TN sales tax.
If you are a non-profit group, please submit a copy of your tax exemption status when booking an event.

4. Portions & Leftovers

STF prepares guest portions based on a number of factors including the time of day, time of year, type and variety of menu, and previous event trends.
If you would like more specific information regarding your events’ portions, do not hesitate to ask our experienced staff.
Due to extended holding times and temperatures and serving conditions, the Health Department does not allow us to release potentially hazardous leftover foods to you or your guests.
When possible, any leftover, non-perishable food, will be safely held and transported by us until the time when we can donate the items to local shelters and missions.

Guarantees & Cancellation Policies

STF must be notified of the final number of guests expected to attend 7 days prior to your event. If a guarantee is not received, the original estimated amount will be prepared and billed to the Client. If the actual number in attendance is greater than the amount confirmed, STF can not guarantee that adequate food will be available for all those attending.
Changes can be made to the menu and event plan up until 1 week (seven days) prior to your event. All plans become final at that time.
If you cancel a planned event, STF reserves the right to retain any amounts advanced as liquidated damages. We will take into consideration the amount of planning and preparation that has occurred at the time of cancellation.

Delinquent Payments

If payments are not made as agreed upon, STF reserves the right to refuse goods and services. Additionally, any unpaid amounts will be subject to a finance charge of 10% per month, or the maximum rate permitted by law.